Methodology and editorial standards
The rules we follow before anything about a named company appears on this site — and the labels that tell you how strong each claim is.
What each label means, and what it takes to use it
| Label | Meaning | Minimum we need to publish |
|---|---|---|
| Official record | An entry or order of RERA, a registry or an authority. | A link to the record and the date we checked it. |
| Court finding | A reasoned order or judgment of a court or tribunal. | Case number, date and a link to the order or a reliable report of it. |
| Pending | A case or investigation reported as ongoing. | A primary or wire source. We describe the stage, never the merits. |
| Press-reported | A named, dated report by a media outlet. | Link, date, and exactly which entity the report names. Weak outlets are flagged as such. |
| Buyer-reported | An account from buyers. | A document we have seen that supports it, the buyer’s consent, and redaction. Shown as an account, never as fact. |
| Insufficient information | Accounts without supporting documents. | Not published as a project attribute. May inform general patterns only. |
Swipe the table sideways to see every column.
Seven steps, each with an owner
Draft
A writer drafts the item with the source attached.
Source check
Two independent sources, or one primary document, confirm it.
Legal-risk review
Any statement about a named company or person is reviewed by a qualified advocate before publication.
Editorial approval
The editor approves the wording and the label.
Publish with dates
The item goes live with its label, source IDs and a “last updated” date.
Review
Every published claim is reviewed at least every quarter, and whenever a court or regulator acts.
Correct
Errors are fixed and logged publicly on the corrections page.
Words we avoid, and why
- We do not call anything “illegal”, “fake”, “fraud”, “cheating” or a “Ponzi” scheme unless a court or authority has said so in a record we link to.
- We describe what a source says (“was reported”, “buyers say”), not what it implies.
- We do not rate or score projects or companies.
- We name third parties — tenants, brokers, individuals — only when a document supports it and it is necessary.
- We do not use red or alarm styling for anything that names a company.
- Illustrative numbers are always labelled as illustrations.
What happens to what you send us
- Nothing is published automatically. Submissions are used to reply to you.
- If an account might inform a general pattern, we strip identifying details first.
- An individual story is published only with written consent, a supporting document, redaction and legal review — and never with phone numbers or full names.
- No allegation is relied on because of a single unverified submission.
- We keep a moderation log: who reviewed what, when, and the decision.
A word of caution for anyone sharing an account. Publishing allegations about a named company can expose the publisher — and in some circumstances the person making them — to legal action. That is one reason we publish carefully and never without consent.
Our interest, declared
People involved in running this site are buyers in, or have helped buyers with, complaints and proceedings about some projects we cover. We declare this on the About page and apply the rules above more strictly because of it. We do not accept payment from developers, brokers or advertisers to publish, change or remove content.